Sagrada Familia entrance tickets with audioguide

The audio guide was very informative But trying to get the audio guide working was a bit of a nightmare, but a member of staff was brilliant in helping us out, and explained that when you try to download your tickets it’s the Sagrada Família email you have to put in not your own.This should be explained when trying to do so.

It was the booking of the tickets that caused concern. Very difficult to book and my husband and I couldn’t get the same time. The staff at Sagrada Família were very helpful regarding entrance and with activating the audio guide - full marks for them. Actual visit was enjoyable and we had plenty of time to see the Basílica.

Hello! My tickets were canceled, and therefore on September 12th I received the message that my order will be partially (!!!) refunded (ref number: MUS12917486). I am still waiting for my refund, which is first so ridiculous. I am waiting so long for a ticket's refund which was canceled by TUI (even it's stating it might take even up to 30 days) and what does it even mean "partial"? Please, kindly take this request to action

I had to chase our 2day best of Barcelona pass from you, by the time I received it and tried to book a time slot I could only get a tour in Spanish. It was not clear that I was not in control of my entry ticket - that the guide had them, the meeting place was not clear, couldn’t find it, and when we did it had no sign posting just a number of a house, we were late as a consequence and the guide had gone so we could not gain entry . Phone number didn’t connect. VERY VERY UNHAPPY!!!!!!!!!!!!!!!!!!

Honestly if you only have time to do one thing in Barca, this is it. It’s a must do. Pictures don’t do it justice.

The tickets were good, but we also bought the audio guide. Unfortunately, we were not able to use it because the app did not accept our ticket code and kept showing an error. As a result, we had no possibility to use the audio guide. A partial refund for this would be appreciated.